Implementation
Correction of behaviors that do not correspond to the approved and developed features within the project.
Guarantee Netsearch
Quality, testing and support after delivery.
Our work does not end when the project is published. We validate the operation, monitor the use and intervene when anomalies arise covered by the work done.
Quality means prevention and response.
Test reduces risks; tracking allows you to quickly resolve what is only in real use.
Our commitment
A validated, documented and accompanied delivery.
Before publication, we checked features, forms, navigation, responsiveness and integrations included in the project.
After delivery, we analyze situations communicated by the client to distinguish anomalies from the work performed, external changes, new needs or functional evolutions.
- Functional and visual tests
- Correction of defects associated with implementation
- Clear communication on scope and responsibilities
What We Protect
Trust in all phases of the project.
The guarantee is linked to the contract work, the defined conditions and the correct use of the solution delivered.
Defined compatibility
Validation in the browsers, devices and versions provided for in the proposal and at the time of delivery.
Safety applied
Verification of technical measures included and intervention against failures directly related to implementation.
Recovery
Support in the replacement of versions and data when there are backups and the contracted service contemplates it.
Registration of applications
Organized analysis of reported occurrences, with context identification, priority and solution.
Human monitoring
A team available to understand the problem and forward the appropriate technical response.
Treatment of occurrences
A clear process to solve problems.
The more complete the information received, the faster we can reproduce, analyze and correct the situation.
Communication
The client sends description, address, steps, images and context of the problem.
Analysis
We reproduced the situation and verified origin, impact and coverage.
Intervention
We have corrected, proposed a solution or identified an amendment outside the scope.
Validation
We test the resolution and communicate the result to the client.
Abrangido
Anomalies related to the solution delivered.
It includes behaviour which is contrary to the approved scope, provided that the environment and dependencies remain within the conditions laid down.
- Funcionalidades
- Layout approved
- Responsividade
- Integrations contratadas
- Forms
- Validations
Evolution and maintenance
New needs are planned separately.
Changes in content, new functions, external services, third party updates or infrastructure changes may require own analysis and budget.
- New Features
- Redesign
- Contents
- External APIs
- Migrations
- Updates
Frequently asked questions
How does the guarantee work?
Nope. The guarantee covers anomalies related to the scope implemented. New features or changes to the approved behavior are evaluated as project evolution.
Changes in APIs, platforms, browsers, operating systems or third-party services may require technical adaptation and specific analysis.
Enter the page, the steps taken, the expected result, the result obtained, the device and, whenever possible, images or video.
You need backup?
Do you have an incident on a Netsearch project?
Send us all the details available so the team can quickly analyze the situation.